Create a Culture of Compliance

“ Culture is created, shaped, transmitted, and learned through communication. The reverse is also the case; that is, communication practices are largely created, shaped, and transmitted by culture.”

Cultivating a culture of compliance is central to creating and implementing an effective compliance program. Clear, effective communication is one of the cornerstones of a culture of compliance.

  • Regular, consistent messaging — using a variety of communication tools — helps reinforce an organization’s commitment to compliance and ethics.
  • Codes of conduct describe an organization’s commitment to correct ethical behavior and provide a road map for how workforce members should conduct themselves.
  • Policies and procedures describe how an organization’s commitment to compliance is implemented in practice.
  • Training helps staff learn and understand how to do the right thing in their daily jobs.
  • Feedback loops, dashboards, and reports help demonstrate effectiveness and identify areas for improvement

Effective communication requires that key messages are consistently integrated throughout all of these activities and that they are easily understood by employees with different reading and comprehension skills and in diverse job functions.

Compliance Communications — Important but Less Urgent

Compliance programs are staffed by compliance professionals whose time is all-too-frequently taken up responding to urgent issues and concerns. Writing policies, developing training and codes of conduct, posting updated information to a corporate intranet — it’s often difficult to make the time to address these important but less urgent tasks.


Less Urgent


Critical Activities
Hotline calls
Privacy investigations
External audits
Important Goals
Code of Conduct
Policies & Procedures

Less Important

Distractions Interruptions

Know your audience.    |    Focus your message.    |    Be heard.